-
Understanding Is Essential: The First Step in Conflict Resolution
Understanding Is Essential: The First Step in Conflict Resolution When conflict arises—whether in healthcare, leadership, or everyday life—the first step toward resolution isn’t strategy. It’s understanding. Understanding doesn’t mean agreeing with someone’s behavior. It means recognizing the underlying motivation behind the anger, frustration, or withdrawal. Without that insight, you can’t move forward in the recovery…
-
From Excuses to Explanations: A Simple Shift That Builds Trust
As a consumer—whether in healthcare, hospitality, or any service setting—you’re looking for clarity. You want to know what to expect, how things work, and what’s coming next. What you’re not looking for are excuses, delays, or runarounds. But here’s the tricky part: the words used in an explanation can be identical to the words used…